We wanted to thank you for your guidance and for sharing your knowledge with us in constructing our pool.
We came to you with an empty yard and a few ideas of what we would like to have in our pool. You took this, added ideas from our discussions and came up with what I am sure would be an Award Winning design.
The plans you provided made it a breeze to walk the Permit Application thru Pima County. They were very detailed and provided all the necessary information for both the County and for the Contractors I contacted to obtain bids.
Your availability during the process to answer my questions was invaluable.
I didn't realize the process could be so simple and enjoyable.
Thank you again for everything,
Matt & I want to thank you for providing great service and value to us in building our pool. Whenever the subject of pools comes up, we eagerly tell everyone how much we love our pool, and how we
got far more pool than we were going to get by using one of the established full-service pool companies in Tucson.
We were delighted all facets of our Pool Planners experience but what we were most impressed with is: 1) Your dedication to helping the customer get what they want in a cost-effective manner;
2) Your accuracy on your estimates; 3) The high quality of the vendors you recommended; 4) And in your very impressive dedication to customer service, even in answering all of our questions after the pool was done.
As for the cost effective part, we earlier sent you a breakdown of how much each phase of our pool cost compared to your estimates. The plumbing was under your estimate, but it was balanced out by the shotcrete being over,
but everything else was very much on target and overall it came in almost exactly as you projected. The only exceptions were when we consciously decided to go with changes from the original plan, such as adding another 200
square foot of decking and adding decorative wok pot fountains. We appreciated your guidance in directing us on how to accomplish these "extras" that came along after the original plan was agreed upon. Also we were delighted
to be able to keep the savings from the plumbing job. If we had signed on with a full-service pool building company, I'm quite sure they never would have passed those savings along to us.
We constantly comment on how much more pool we got for our money than the basic pool we would have received for the same amount of money from the full-service pool builder we consulted with.
The vendors we used from your list of recommended vendors were top notch. We found the decking vendor, Don from Saguaro Pools, to be immensely helpful in helping us achieve the decking look we
wanted without busting our budget. Many of the vendors actually called back later to make sure we were happy. The only vendor we weren't happy with was someone we chose that was not on your list
of recommendations. Alas, we wished we had listened to you on your recommendation for the solar heater company.
Most of all, we were constantly impressed with how quickly and conscientiously you responded to all of our questions, concerns and problems. The first time we talked to you and you viewed our
property, you emailed us a rough pool plan by the next day. In contrast, the "full-service" pool company we talked to earlier came out to talk to us and view our property then disappeared for three
weeks. We had to call them back to ask how they were coming along with the plan. As the pool building process went on we always knew we could depend on you for solid advice and solid recommendations
on how to solve any problems.
Although we were not considering being our own contractors when we started thinking about getting a pool, we are now really thrilled that we went this route. Early in the process, when we were about
to begin excavation we did have a moment when we wondered if we were getting into something more complicated than we could handle but after talking to other past clients of yours we felt confident in our decision.
We're happy swimmers now. We love our pool. We're much happier with the design you came up with than the plan from the full-service pool company. In retrospect, I wouldn't say it was any harder than having a
full-service company do the job, because I still would have wanted to be aware of any problems that came up, and be involved in the decision making process. We were surprised with how easy the whole process was.
So we can't thank you enough. I will be recommending you to everyone I know who asks about our pool or who is thinking about building a pool. Thank you, thank you, thank you.
Please feel free to give out our contact info to anyone who is considering using Pool Planners and would like to talk about the experience.
We have had our pool for a year and we are so happy with the decision to go with your company and do it ourselves. Working with you, with your years of experience certainly made the "do it yourself"
project easy. Not having any experience with pools, I was worried that I would not be able to maintain the pool once we had it in the ground. Without Pool Planners, I know that I would not have felt
as comfortable in having the pool installed. I was able to go to work every day knowing that the subcontractors who came to do the job would get it done expeditiously without me having to watch over them.
I LOVE the fact that we saved so much money with the installation by doing the subcontracting ourselves. Your guiding hand (experience and knowledge) made the process almost effortless. Because of our
desire to be an integral part of the building of the pool, your recommendations during each phase afforded us the experience which I felt was very rewarding.
Thank you for bearing with me as I learned to regulate the chemicals in the pool and to reassure me that what I was doing would give me crystal clear water and make the equipment last a very long
time. With you on speed dial I felt secure that my pool would get the proper care. In the year, we have had the pool and the ease with which it can be maintained I am taking you off speed dial.
I have already recommended you to several people who are thinking about having a pool/spa installed.
Brian, I cannot thank you enough for all you have done for us.
We had a very good experience building our pool with Pool Planners. Brian Miller was great to work with. He listened to what we wanted, what budget we had, presented many
options and created a designed that exceeded our expectations. The subs we worked with were all excellent.
They were easy to work with (even with a couple of weather delays) and all of their workmanship was very good. We were filling the pool within 60 days from the time the city issued a building permit
and Brian was with us every step of the way. Once the bills were all paid, we were within $300 of Brian's original estimate.
We ended up with a high quality custom pool that is bigger and with more options for slightly more than the bid we had received for a cookie-cutter pool from one of the large pool builders.
The finished product was much better than we could have imagined when we first decided to build a pool. We are very happy.